SMS Terms

SMS-1. Program details

SMS-2. SMS Terms

SMS-2.1 Program. HammerConnect Job Alerts are text messages from Terragroupe, LLC d/b/a HammerConnect about your account and the jobs you take part in on HammerConnect.

SMS-2.2 Consent. You receive these texts only if you opt in, by ticking the box on our website or in the app, or, if someone referred you, by tapping the "Yes" button ("Yes, [pro's name] can text me", or "Yes, text me" if no pro is named) on the page the Referrer's link opens and then replying YES to our confirmation text (SMS-5). Consent is not a condition of hiring a contractor or using HammerConnect; you can still use in-app messages and email. We may use automated technology to send these texts. Sign-in codes are sent only when you ask for one.

SMS-2.3 Frequency. Message frequency varies. Typically up to 5 messages per active job per week.

SMS-2.4 Cost. Message and data rates may apply. Check your mobile plan.

SMS-2.5 Stop. Reply STOP or PARAR to any message to stop (CANCELAR, BASTA, CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE and OPTOUT also work). You will get one confirmation and no more alert texts. You can also say "stop texting me" in any words, in English or Spanish, change Settings, or email hello@hammerconnect.com. Stopping alerts does not stop sign-in codes you request. To start again after you stopped, reply START.

SMS-2.6 Help. Reply HELP, AYUDA or INFO for help, or contact hello@hammerconnect.com.

SMS-2.7 Your language. Every text we send you, including confirmations, HELP and STOP replies, reminders and payout or Held Share notices, is sent in your Preferred Language: English or Spanish at launch (other languages are added later). You choose it in the app or on our web page and can change it in Settings. PARAR and AYUDA work the same as STOP and HELP, whatever your language. If a message type is not yet approved in your language, we do not send it as a text; it waits in the app and email until it is (Master Platform Terms, section M-10.7).

SMS-2.8 Quiet hours. We do not send alert texts before 8:00 a.m. or after 8:00 p.m. your local time, except a sign-in code you just requested.

SMS-2.9 Carriers. Carriers are not liable for delayed or undelivered messages.

SMS-2.10 Your number. Tell us if you change or give up your number. If a number is reassigned, we stop texting it.

SMS-2.11 Privacy. See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party for marketing or promotional purposes, except our SMS provider (Twilio) to deliver messages you asked for and a successor in a business transfer described in the Privacy Policy (PP-5.4), who must keep honoring your opt-outs.

SMS-2.12 Changes. We may change these SMS Terms; we will post the new version and date.

SMS-2.13 Business users (organizations). If you use HammerConnect for an organization (a condominium or homeowners' association, a manager or another business), your mobile number is treated like any other mobile number: we text you only if you opted in for your own number, and STOP and HELP work the same way. An organization or its Admin cannot give consent for you, and we do not text residents or unit owners because an organization asked us to (Customer Terms for Associations and Businesses, section CB-12).

SMS-2.14 Automated and AI messages. HammerConnect uses AI tools to help write and send some messages, for example writing and translating Job updates and support replies. A message written by an AI tool is sent under HammerConnect's name, and only if you opted in; it follows the same consent, quiet-hour and STOP and HELP rules as every other text, in English or Spanish. We tell you at the start of a chat or call if you are talking with an automated assistant, and you can ask for a person. We do not use AI voice calls for outbound calls to you unless you separately consent in writing to automated calls. We do not record or transcribe calls. Messages sent for a Contractor are the Contractor's words, are sent by HammerConnect through a relay number (SMS-2.15), and are sent only if you opted in to that Contractor's messages.

SMS-2.15 Relay numbers. Texts and calls from a pro you are working with come from a HammerConnect relay number, not the pro's own number, and the pro never gets your number or email address. We do not record calls. Texts, calls and email between you and a pro all go through HammerConnect (Master Platform Terms, section M-11.2).

SMS-2.15A Replying YES. When a HammerConnect text asks you a question, for example whether to confirm your number or whether a named pro may text you, replying YES (or SÍ or SI) is your answer to that question and to nothing else. It does not resubscribe you if you opted out; to start again, reply START. NO means no.

SMS-3. Standard messages

Every alert names HammerConnect and carries one standard opt-out word (STOP in English, PARAR in Spanish). Words in square brackets, such as [link] or [Contractor], stand for details filled in for each message. The first alert each month, and the confirmation, include opt-out language. Links use the hammerconnect.com domain (no public URL shorteners, which carriers filter).

SMS-4. In-app and web consent text

SMS-4.1 Separate, unticked checkbox (customer web, contractor setup, Settings):

English: ☐ Text me job alerts from HammerConnect (quotes, visit reminders, payment links and updates) at the number above. Message frequency varies. We may use automated technology to send these texts. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to use HammerConnect. See our SMS Terms and Privacy Policy.

Spanish: ☐ Envíenme alertas de trabajos de HammerConnect (cotizaciones, recordatorios de visitas, enlaces de pago y novedades) al número indicado. La frecuencia varía. Podemos usar tecnología automatizada para enviar estos mensajes. Pueden aplicar tarifas de mensajes y datos. Responde PARAR para cancelar o AYUDA para ayuda. No es obligatorio aceptar para usar HammerConnect. Consulta los Términos de Mensajes de Texto y la Política de privacidad.

The box is shown in the language the person is using, with the other language one tap away, and the locale is stored.

SMS-4.2 Sign-in screen. Three separate elements, in this order:

1. Terms acceptance (its own unticked checkbox, required to continue):

   English: ☐ I agree to the HammerConnect Terms, including the arbitration agreement and class action waiver, and have read the Privacy Policy.

   Spanish: ☐ Acepto los Términos de HammerConnect, incluidos el acuerdo de arbitraje y la renuncia a acciones colectivas, y he leído la Política de privacidad.

2. Sign-in code notice (plain line under the phone field, no checkbox; covers only the code the user asks for):

   English: We'll text a one-time sign-in code to this number. Message and data rates may apply.

   Spanish: Te enviaremos por texto un código de acceso de un solo uso a este número. Pueden aplicar tarifas de mensajes y datos.

3. Job-alert texts (separate, unticked, optional checkbox; the SMS-4.1 text). Leaving it unticked never blocks sign-in.

SMS-4.3 Settings. "Reply STOP to any text to opt out, or HELP for help. Message and data rates may apply. Sign-in codes still arrive by text."

SMS-4.4 Consent record. We record each opt-in as written consent: the checked box is the signature, and the record below is kept. It is stored for each opt-in, separately from the Terms acceptance record: phone number (as endpoint reference), user, purpose ("job alerts"), text and version shown, language (locale code, for example es), checkbox state, button label, time (UTC), IP and user agent (web), page URL, and the referral link ID if any. Opt-outs are stored with the same detail and checked before every send.

SMS-5. Referral link: one tap to say yes

This is the only way a referred person enters the Platform's texting program. It replaces the earlier sign-in-code-and-Terms-checkbox steps. See an example of the opt-in screen.

1. Referrer (a Contractor) creates the Referral in the app. They describe the job and general area, enter the person's first name and mobile number, and may nominate a Contractor. They tick: "This person asked me to find someone, and I will ask them before anyone contacts them." The Platform sends nothing to that number.
2. App opens the Referrer's own messaging app with a prefilled text. The Referrer sends it from their own phone and account, not from HammerConnect. The text is editable except the disclosure line, and it does not call the pro "licensed":

   English: "Hi [name], it's [Referrer]. You mentioned you need a [trade]. [Pro] is a pro I trust. OK if they text you? Tap here: [link]. (I may get a referral share from HammerConnect if you hire through this link.)"

   Spanish: "Hola [name], soy [Referrer]. Mencionó que necesita [trade]. [Pro] es un profesional de mi confianza. ¿Está bien si le escribe? Toque aquí: [link]. (Puede que reciba una participación por referido de HammerConnect si contrata a través de este enlace.)"

   (The disclosure sentence is the line in Referral Program Terms, section R-7.1. It is left out on a Job paid from an insurance claim.)

3. The person opens the link on hammerconnect.com. The link works once, for that number, and expires in 7 days. The page is in their Preferred Language (default: the language of the Referrer's text; English or Spanish at launch) and shows who referred them and the job, with one button and "No thanks". No account and no sign-in code are needed. If a pro was named, the button is "Yes, [Pro] can text me" and, under it:

   English: "By tapping Yes, you agree that [Pro] and HammerConnect may text you about this job at the number [Referrer] gave us, ending in [last 4]. We may use automated technology to send these texts. Up to 5 messages a week. Message and data rates may apply. Reply STOP to stop, HELP for help. Consent is not required to buy anything. See our SMS Terms and Privacy Policy. [Referrer] may receive a referral share from HammerConnect if you hire [Pro]."

   Spanish: "Al tocar Sí, usted acepta que [Pro] y HammerConnect le envíen mensajes de texto sobre este trabajo al número que [Referrer] nos dio, que termina en [last 4]. Podemos usar tecnología automatizada para enviar estos mensajes. Hasta 5 mensajes por semana. Pueden aplicarse tarifas de mensajes y datos. Responda PARAR (o STOP) para cancelar o AYUDA (o HELP) para obtener ayuda. No es obligatorio aceptar para comprar nada. Consulte los Términos de Mensajes de Texto y la Política de privacidad. [Referrer] puede recibir una participación por referido de HammerConnect si usted contrata a [Pro]."

   The words of the consent and the button label are saved with the consent record (SMS-4.4).
4. No pro named. If the Referrer did not name a pro, the page asks consent for HammerConnect texts only and does not call any pro licensed. It says, for example: "Mike referred you to HammerConnect for window installation in Miami Beach. OK for HammerConnect to text you about this job and introduce you to a pro?" with the buttons "Yes, text me" and "No thanks". Under the button:

   English: "By tapping Yes, you agree that HammerConnect may text you about this job at the number [Referrer] gave us, ending in [last 4]. We may use automated technology to send these texts. Up to 5 messages a week. Message and data rates may apply. Reply STOP to stop, HELP for help. Consent is not required to buy anything. See our SMS Terms and Privacy Policy. [Referrer] may receive a referral share from HammerConnect if you hire a pro through this link."

   Spanish: "Mike le recomendó HammerConnect para la instalación de ventanas en Miami Beach. ¿Está de acuerdo en que HammerConnect le envíe mensajes sobre este trabajo y le presente a un profesional?" Debajo del botón: "Al tocar Sí, usted acepta que HammerConnect le envíe mensajes de texto sobre este trabajo al número que [Referrer] nos dio, que termina en [last 4]. Podemos usar tecnología automatizada para enviar estos mensajes. Hasta 5 mensajes por semana. Pueden aplicarse tarifas de mensajes y datos. Responda PARAR (o STOP) para cancelar o AYUDA (o HELP) para obtener ayuda. No es obligatorio aceptar para comprar nada. Consulte los Términos de Mensajes de Texto y la Política de privacidad. [Referrer] puede recibir una participación por referido de HammerConnect si usted contrata a un profesional a través de este enlace."

   Each pro is then introduced by name in a YES-ask in the same text conversation (sample in SMS-3), and that pro texts the person only after the person replies YES to that ask.
5. Second opens. Any second opening of the link, by anyone, shows one neutral message, whatever happened the first time: "This link has already been used. If this request is for you, check your texts from HammerConnect." If the Referrer opens their own link, the app may say: "This link is for the person you referred. You can track the request in My referrals."
6. Confirmation and YES. After the Yes tap, HammerConnect sends one confirmation text (SMS-3) to the number. The text asks the person to reply YES. Until that YES arrives, no pro texts the person and nothing is relayed; the reply shows that the person has the phone. If the text fails, bounces, gets a STOP, or no YES arrives, no pro texts. YES (or SÍ, SI) counts only as the answer to a question that is waiting for the person; it does not resubscribe a number that opted out (START does that).
7. The pro's introduction goes out through HammerConnect from a relay number (SMS-2.15), using the sample in SMS-3, only after the YES in the step above (or, when no pro was named, after the person's YES to that pro's ask). The pro may edit it but may not remove the STOP line. The person replies in plain text; HammerConnect relays the reply to the pro. Neither side sees the other's real number.
8. The Customer Terms are accepted later, when the person accepts a Quote or pays, by the Agree and continue screen (Master Platform Terms, section M-4.1), not at first contact.
9. Consent record saved (SMS-4.4): one per pro, with the referral link ID, the number (coded, with the last 4 digits), the Referrer and the pro, the exact consent text and version, language, time, and the IP address and user agent of the tap, and the text and time of the YES reply.
10. If the person never taps, or taps No thanks, HammerConnect and the pro do not contact them, and the entered contact details are deleted after 30 days. The Referrer's status shows only "Sent" until the person says yes or a pro is hired, then "Expired" after 7 days; it never shows "declined", and a "No thanks" looks the same to the Referrer as no answer. The Referrer may send their own text once more.
11. More than one pro. The person's Yes covers only the pro named (when no pro was named, only the pro in the ask). If that pro has not responded in time or is a low-confidence match, a person at HammerConnect may approve asking, in the same text conversation, whether a second pro may also text them (sample in SMS-3), and a third only if needed to keep the job. A new YES is recorded for each named pro. NO, or no reply, means no one else contacts them. No more than three pros ever contact a person about one job (Master Platform Terms, section M-6.6A).

Rules: the Referrer's word is never treated as consent; only the Referrer texts the person first, from their own phone; the Platform does not send reminders to people who have not said yes; a link may be re-sent only by the Referrer from their phone or, on the person's own request, by the Platform to the same number. Texts and calls to the person stay between 8 a.m. and 8 p.m. their local time, at most 3 per 24 hours across HammerConnect and all pros about the job combined, and at most 5 texts a week. No pro texts and nothing is relayed until the person replies YES.

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